MOTIONASTRAS · INFORMATION
Refund & cancellation policy
Digital purchases are final, subject to the exceptions below.
Digital products
ORCASOFT CONSULTANCY SERVICES (OPC) PRIVATE LIMITED, operating under the MotionAstras brand, supplies digital collections through PDF catalogs with Google Drive links. No physical item is shipped or returned.
No change-of-mind refunds
We do not offer refunds or cancellations for a change of mind after purchase, including accidental purchases or deciding that you no longer need the pack. Review the product description and software requirements before paying. This policy does not exclude rights provided by applicable law.
Duplicate charges and product problems
If you were charged twice for the same order, email support@motionastra.com so we can verify and correct the duplicate charge. If delivery fails, a file is inaccessible or the product is materially different from its description, contact us for investigation and assistance. We will help restore access or provide the remedy required by applicable law, including a refund where required.
How to request help
Email support@motionastra.com using your checkout email where possible. Include the product name, order or payment reference and a description of the issue. Never send card details, UPI PINs or OTPs.
Refund processing
We will communicate the outcome of your request by email. Approved refunds are initiated through the original payment method where supported. The time for the credit to appear depends on Razorpay and your bank or payment provider.
Customer rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded.